Do you offer free shipping?
We offer free shipping for orders over $99 before taxes. A flat-rate shipping fee of $10 will be applied to orders under $99. Shipping fee is non-refundable. Please note, we cannot deliver to P.O boxes.
Do you offer in-store pickup?
Yes, we’re offering in-store pickup at select locations! If the item you are wishing to purchase is not available at the location of your choice, it will not be eligible for in-store pick up. We do not ship product between stores. If an item is not available for in-store pick up it will have to be ordered and shipped to your home.
When can I expect to receive my order?
We’re doing our best to process and ship orders out as quickly as possible. However, due to an increase in online orders, it may take up to 5 business days to receive your shipping confirmation with a tracking number. Orders placed on teamtownsports.com may be shipped by one or more carriers. Once your order has shipped you will receive an email notifying you your order/part of your order has shipped. This email will contain your tracking number and a hyperlink to track your order. Please select “track your order” for all carrier and shipping updates.
Why isn’t my tracking number working?
We assign a tracking number to your package when it is ready to be shipped. Once your package has arrived at the carrier’s sorting facility your tracking details will be updated. This may take up to 7 days from the time your order leaves our facility. Please continue to track your order through the carrier’s website provided in your shipping confirmation email.
Will I receive all the items in my order at the same time?
We will always do our best to send items in one shipment. However, your order may arrive in multiple shipments, depending on where your items are located in our fulfillment network.
Do I need to sign for my order?
During this time, carriers will not be requesting signatures for deliveries at the door. Carriers will leave your order in your mailbox or by the door if it is safe to do so. When this is not possible, a notice card may be left at the address indicating the post office where you can pick up your order, or the carrier may attempt to redeliver your order. If your order is showing as delivered and you have not received it, please contact the Customer Care team within 30 days of your delivery status.
Why is my order being returned to sender?
There are a few reasons why your order may be returned to sender:
- The carrier is not able to confirm your shipping details.
- The carrier was unsuccessful in their delivery attempt(s).
- Your package was not picked up from the post office within 15 days of delivery.
Once your item has been successfully returned to sender and your return has been processed, you will receive an email confirmation and a refund to your original form(s) of payment. Please note that processing a return can take up to 15 business days after arriving at our warehouse due to the impact of COVID-19 and an increase in the volume of returns. We are not able to re-ship returned packages.
Do you offer international shipping?
Team Town Sports does not offer shipping outside of Canada.