Returns & Exchanges

Subject to the terms indicated at the time of original purchase, if a customer is not satisfied with his/her purchase he/she may return it free of charge for a refund (unless otherwise indicated herein) or exchange under the terms set out herein. A receipt is required for all returns and exchanges. Team Town Sports and its associates are committed to providing customer satisfaction on all services and products purchased in store with proof of purchase.

All returns and exchanges must be made within 30 days of the original purchase. A receipt and valid piece of government issued photo ID is required for all returns and exchanges. Returned items must be in their original packaging, unopened, with all original tags/tickets attached, and in new condition, with all original parts, manuals, and accessories, unused and unworn, as applicable. All refunds will be processed to the original form(s) of payment.

For health and hygiene reasons, all sales of mouth guards, and undergarments are final sale and are not eligible for return or exchange. All base layers and bra tops must have the original tags and hygienic liners intact to be eligible for a return. Gift cards, custom orders and special orders are not eligible for return.

Team Town reserves the right to limit and decline returns and exchanges for any reason.

Online Purchases

For purchases made on, all returns and exchanges must be made within 30 days of the shipping date in-store or by mail. A printout of the e-mail order confirmation and photo ID matching the Ship To/Bill To address is required to process the return in-store.

To return by mail, please include a copy of your packing slip in your return when packing your items. Then, mail or courier your package to one of the following addresses:

For Western Canada ship to:

Team Town Sports Calgary

33 Heritage Gate SE

Calgary, AB

T2H 3A7

For Eastern Canada ship to:

Team Town Sports Toronto

3135 Argentia Road, Unit 6

Mississauga, ON

L5N 8E1

We understand that returns are a natural part of the online shopping experience, and we want to make the process as smooth as possible for you. However, please note that at this time, we do not provide prepaid return labels. Customers are responsible for the return shipping costs when making a return by mail. As such, we recommend shipping with a courier that can provide tracking and insurance as Team Town Sports is not responsible for lost packages.

We apologize for any inconvenience this may cause and want to assure you that we are continuously working to enhance our services to better meet your needs.

Gift with Purchase

If the purchase included a free gift or bonus item (i.e. free case, gift card, etc.) this item must also be returned, or the current retail value of that item will be deducted from the amount eligible for exchange or refund.

"Buy One, Get One" (BOGO) Offers

When a regular priced item purchased as part of a "Buy One, Get One" offer is returned, the discount on the second item is forfeited. Both items can be returned for a full refund, or the second item may be repurchased at the current selling price. Items purchased as part of a BOGO offer with a free item can be refunded with the return of all items. Individual items can be exchanged.


Non-identical items purchased as part of a bundle package may be returned or exchanged separately, however the value assigned to the item will be the current retail price of that item less the discount received as part of the bundle offer. For example, if the price paid for the bundle reflects an average discount of 10% on each item, then the amount refunded for any individual item returned will be the current retail price of the item less 10%.

Custom Orders

Custom and special orders items are eligible for a one-time exchange for similar product (i.e. hockey stick for hockey stick) within 30 days, provided all other criteria are met.

Warranty Returns

An original receipt is required to initiate a warranty claim. Warranties are valid only from the original date of purchase. If you receive a new or repaired item under the manufacturer’s warranty, that item will remain under warranty from the purchase date on your original receipt - the warranty does not restart when a replacement item is received. Check the terms of the manufacturer’s warranty for further conditions and limitations that may apply. Note that some warranties are at the discretion of the vendor.

Team Town Sports reserves the right to limit and decline returns and exchanges for any reason including and without limitation the unavailability of items for exchange, if the manufacturer refuses warranty, if the origin of the item is unknown, if the item is deemed to be counterfeit by a Team Town Sports employee or representative, if Team Town Sports determines that customer has not met the requirements in these terms or any other or additional terms or policies that may apply to individual purchases, or in the event of abuse of the return processes set out herein or other fraud or suspicious activities concerning returns.

All online purchases can either be returned at any local Team Town Sports.

A printout of the e-mail order confirmation is required to process the return in-store. Please Note: the original shipping charge will not be refunded.

The following items may not be returned:

  • Gift cards, swimwear, undergarments, mouth guards, jock straps, products that are worn or damaged, or products that have their hygienic liners not intact, or customized items are not eligible for a refund, exchange, store credit or gift card.
  • Baseball/Softball Bats and Hockey Sticks are only eligible for return if they have not been used.
  • Electronics must be returned in the original packaging with all accompanying manuals, parts, and accessories. There is a 30-day return policy on all opened Hyperice and Theragun products, excluding refurbished products.
  • Any Nutritional or Food products.